Privacy Policy

Before becoming a client: contact requests

The Viral Links website is a cookieless website. The website does not use cookies and does not collect personal data based on browsing alone.

If you contact us through a form, we process the information that you provide in the form. This may include, for example:

When a form is submitted, technical source information related to the contact request may also be processed, such as the page from which the form was submitted, the time of submission, referrer, landing page, UTM parameters and ad click parameters. This information is used to understand the origin of the contact request.

• name
• email address
• phone number
• company name
• website address
• message content
• the service you are interested in
• any calculator or assessment tool selections linked to the form

Flow of form data

Form data is securely forwarded through Resend and arrives in Viral Links' email in the Google Workspace environment.

Form data is not stored in a separate website database.

Viral Links may receive an internal notification about new contact requests in Discord. The notification may include the form information needed to notice and process the contact request.

During the client relationship

When we work together, we process the data needed to manage the client relationship, invoicing and project delivery.

This may include, for example:

• names and contact details of the client's contact persons
• basic company information
• information needed for the project
• information needed for advertising, measurement and reporting
• information related to invoicing, agreements and managing the client relationship

Google Workspace and Google tools

Viral Links uses Google Workspace and other Google tools for communication, documentation, project management, reporting and client work.

These may include, for example:

During client work, data may also be processed in the client's own Google services, such as Google Ads, Google Analytics, Google Tag Manager, Google Merchant Center or Google Looker Studio.

In these situations, Viral Links acts according to the access rights granted by the client and the agreed assignment. The client's own Google accounts and advertising, analytics or reporting services are also subject to the terms, privacy policies and data management settings of those services.

• Gmail
• Google Drive
• Google Docs
• Google Sheets
• Google Slides
• Google Meet
• Google Calendar
• Google Looker Studio

OpenAI Business / ChatGPT

Viral Links may use OpenAI Business / ChatGPT tools to support client work. Under OpenAI's business-use terms, data processed in the ChatGPT Business environment is not used by default to train OpenAI's models.

Other service providers

Viral Links may also use other service providers, for example for forwarding forms, internal notifications, the technical implementation of the website, invoicing and accounting.

Preparing or performing a contract

When you contact us to request an assessment, offer or more information about a service, processing may be necessary in order to take steps prior to entering into a contract.

If you are a client, data is processed for the performance of a contract.

Legitimate interest

We may process personal data based on legitimate interest, for example to respond to contact requests, manage client relationships, ensure website security, develop services and understand the source of contact requests.

Legal obligation

In some situations, data may be processed to comply with legal obligations, such as accounting or taxation obligations.

Consent

If any processing is based on consent, you may withdraw your consent at any time.

Contact requests

If a contact request does not lead to a client relationship or other cooperation, the information related to the contact request is retained only for as long as handling the request requires. Unnecessary data is deleted regularly.

Client data

Data processed during a client relationship is retained for as long as the client relationship is active and afterwards for as long as necessary, for example because of the agreement, customer service, invoicing, accounting or legal obligations.

After the client relationship ends, we retain only the data that we have a justified need or legal obligation to retain.